Sales & Client Success Manager at KMX
Core
Convert enquiries into confirmed bookings for premium, small-group mountaineering and adventure travel experiences while managing the client journey from first contact to departure.
Role type
Sales & Client Success Manager (Adventure Travel)
Builds
Premium, small-group journeys in nature and local cultures
Domain
Adventure travel / Mountaineering / Outdoor tourism
Deliverable
client delivery
Required skills
travel sales execution, B2B partnership development, CRM discipline, revenue forecasting, high-touch client management, snowsports expertise, technical mountain trip knowledge
Preferred skills
experience in tour operators or adventure travel brands, additional languages beyond English
Technologies
CRM systems
Responsibilities
Qualify prospects and assess client suitability, prepare and deliver commercial proposals, convert private trip opportunities with Product and Operations, support B2B and partnership relationships, manage complex bookings and ad-hoc client requests, maintain accurate CRM records and pipeline reporting, issue invoices and monitor payments
Seniority
Mid-level, hands-on IC