Service Delivery Manager
Core
Ensure stable and quality IT service deliveries in a complex environment with multiple vendors and stakeholders for a large public organization.
Role type
Service Delivery Manager
Builds
IT service deliveries and operational support
Domain
Public sector IT / IT Service Management
Deliverable
client delivery
Required skills
SLA/OLA definition and monitoring, IT service delivery management, ITIL 4 processes, disaster recovery planning, stakeholder management, vendor management
Preferred skills
budget management, financial tracking, technical project leadership, development and maintenance process optimization
Technologies
ITIL 4, CI/CD, DevSecOps, Agile
Responsibilities
Define, implement, and monitor SLAs/OLAs; follow up on IT service delivery against agreements; develop and maintain IT operations processes; handle operational incidents; collaborate with internal and external stakeholders on development and delivery.
Seniority
Mid-level, hands-on IC
