Account Director
Core
Retain and grow revenue across an assigned portfolio of existing customers by leading renewals, upsell, and cross-sell opportunities while acting as a trusted commercial advisor to senior stakeholders.
Role type
Senior individual contributor Account Director (B2B SaaS)
Builds
Long-term account strategies and predictable revenue growth for enterprise clients in the online reward and employee benefits space
Domain
HR Technology / Employee Benefits / SaaS
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
B2B sales, account management, business development, complex buying journey management, high-value contract negotiations, strategic account planning, consultative selling (MEDDIC), pipeline forecasting, pricing strategy
Preferred skills
HR technology experience, Compensation & Benefits domain knowledge, SaaS subscription business model experience, enterprise customer management
Technologies
MEDDIC methodology
Responsibilities
Lead end-to-end commercial sales cycles for renewals and expansions including discovery, business case development, solution design, pricing, proposal creation, ROI cases, negotiations, and contract closure. Manage commercial activities including pricing, contract scope, commercial terms, invoicing accuracy, and pipeline forecasting. Build and maintain strong relationships with senior HR leaders, executive sponsors, finance teams, and procurement stakeholders. Develop and execute strategic account growth plans identifying upsell and cross-sell opportunities. Lead account planning sessions and internal commercial reviews. Share customer and market insights internally to support continuous improvement.
Seniority
Senior, hands-on IC
