Founding Customer Success Manager
Core
Own the customer lifecycle from onboarding to expansion, driving activation, retention, and revenue growth for a B2B SaaS platform serving sales teams.
Role type
Founding Customer Success Manager (Strategic IC)
Builds
Spiich, an agentic platform that automates sales operations (prospecting, lead gen, CRM updates, meeting prep) to free up human reps for relationship building.
Domain
B2B SaaS / Sales Technology / AI Agents
Deliverable
production ML models | product features
Required skills
Customer lifecycle management, strategic account planning, revenue expansion, data-driven decision making, playbook creation, stakeholder management
Preferred skills
B2B SaaS experience, sales team domain knowledge, early-stage startup experience
Technologies
Spiich agents, product usage data analytics
Responsibilities
Personally onboard new teams to drive activation, run quarterly business reviews (QBRs) with key accounts, identify and execute expansion opportunities, analyze product usage data to identify churn risks, define CS processes and best practices from scratch.
Seniority
Early-stage, hands-on IC