Job
Core
Manage end-to-end delivery and operational support for digital content across multiple distribution platforms for media clients.
Role type
Client Services Account Manager
Builds
Digital content delivery workflows and client account operations
Domain
Media & Entertainment / Digital Distribution
Deliverable
client delivery
Required skills
Client account management, cross-functional collaboration, operational excellence, multi-priority management, detail-oriented execution, SLA tracking
Preferred skills
Metadata management, content ingestion workflows, quality control processes
Responsibilities
Manage day-to-day client account support including requests, questions, follow-ups, and billing; Oversee content ingestion, quality control, and publishing schedules; Configure and maintain VOD platform profiles and delivery specifications; Troubleshoot metadata, XML, and media package exceptions; Track client deliverables against SLAs; Monitor package performance and report on operational metrics; Coordinate with internal operations and business teams for launches and requirements.
Seniority
Individual Contributor, operational level
