Sr. Media Specialist TAM, AWS Enterprise Support, Strategic Industries
Core
Senior Technical Account Manager for AWS Elemental media products and CloudFront, owning long-term operational health of deployed video workflows and bridging the gap between customer needs and product delivery.
Role type
Senior IC Technical Account Manager (Media & Entertainment)
Builds
Long-term production video workflows and operational stability for enterprise customers
Domain
Cloud infrastructure + Media & Entertainment
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Cloud architecture, Technical project management, Customer-facing technical leadership, Media & Entertainment industry problem solving, Software engineering business acumen
Preferred skills
Software development, Video processing technologies (MPEG2/AVC/HEVC/MPEGTS), Adaptive bitrate streaming, 24x7 operational support experience
Technologies
AWS Elemental, CloudFront, AWS services
Responsibilities
Own customer health dashboards for media workflows, define detailed project requirements and scope feature tickets, advocate for customer requirements to Product Managers, verify implemented product features and test multi-product workflows, mentor junior TAMs and Engineers, define and implement team level metrics and processes
Seniority
Senior, hands-on IC with mentorship responsibilities
