Sr. Media Specialist TAM, AWS Enterprise Support, Strategic Industries
Core
Senior Technical Account Manager for AWS Elemental media products and CloudFront, owning long-term operational health of deployed video workflows from specification to production.
Role type
Senior IC Technical Account Manager (Media/Video Streaming)
Builds
Long-term production video workflows and media solutions for enterprise customers
Domain
Cloud media streaming, video processing, distributed applications
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
distributed application design/implementation/operations, technical project management, technical account management, software engineering background, customer-facing consulting
Preferred skills
24x7 operational services, video processing technologies (MPEG2/AVC/HEVC/MPEGTS), adaptive bitrate streaming, cloud provider operations
Technologies
AWS Elemental, CloudFront, MPEG2, AVC, HEVC, MPEGTS
Responsibilities
Own customer health dashboards for media workflows, define detailed project requirements and scope feature tickets, advocate for customer requirements to Product Managers, verify implemented features and test multi-product workflows, mentor junior TAMs and Engineers, define and implement team metrics and processes
Seniority
Senior, hands-on IC with mentorship
