Head of Customer Success till Lingio // Stockholm
Core
Leading a Customer Success function to drive customer value, retention, and long-term growth for an AI-powered language learning platform serving B2B clients including municipalities and private companies.
Role type
Head of Customer Success (IC with team leadership)
Builds
Customer success function, customer journey, and retention strategies
Domain
EdTech / AI / Language Learning
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
B2B Customer Success leadership, team management, data-driven decision making, KPI management (GRR, NRR), strategic planning, stakeholder management
Preferred skills
Experience with public sector clients, interest in AI technology, coaching leadership style
Technologies
AI-based learning platforms
Responsibilities
Build and scale a world-class Customer Success function, manage a team of three, collaborate with Sales/Product/Marketing to optimize customer journey, drive retention and growth metrics, work closely with customers to deliver value
Seniority
Senior, hands-on IC with team leadership