Team Lead, Clinic Solutions
Core
Lead a team responsible for clinic account management, network utilization, customer issue resolution, and growth initiatives across the eScreen clinic network.
Role type
Team Lead, Clinic Solutions
Builds
Clinic network growth and customer engagement for Abbott Diagnostics
Domain
Healthcare diagnostics / Clinic services
Required skills
Team leadership, account management, customer support operations, data analysis, CRM proficiency, Microsoft Excel
Preferred skills
Healthcare industry experience, clinic network support, CRM and ticket management systems, utilization analysis
Responsibilities
Lead and coach a Clinic Solutions team, oversee daily team operations and training, serve as escalation point for complex issues, monitor clinic utilization and revenue trends, partner with Regional Managers and stakeholders, coordinate special projects and process improvements, develop productivity reporting and operational insights.
Seniority
Mid-level, hands-on IC with team management
