Clinic Account Specialist
Core
Serve as a trusted partner to occupational health clinics within the eScreen network, supporting territory growth through relationship management, issue resolution, and account development.
Role type
Account Specialist (Customer Success)
Builds
Occupational health and substance abuse screening solutions for employers, laboratories, clinics, and government agencies
Domain
Healthcare / Occupational Health / Diagnostics
Deliverable
client delivery
Required skills
Account management, relationship building, issue resolution, customer education, data analysis, CRM usage, Microsoft Office (Excel)
Preferred skills
Healthcare/occupational health industry experience, CRM platform expertise, onboarding coordination, escalation management
Responsibilities
Manage a portfolio of contracted clinic partners, serve as primary contact for clinic issues, support onboarding of new partners, review utilization data, educate clinics on products, partner with cross-functional teams, maintain account records, document interactions in CRM, prepare reports
Seniority
Individual Contributor, mid-level