Clinic Account Representative
Core
Build and support relationships with occupational health clinic partners to drive engagement, resolve operational issues, and support growth within the eScreen clinic network.
Role type
Account Representative (Customer Success)
Builds
eScreen clinic network for occupational health and substance abuse screening
Domain
Healthcare / Occupational Health / Diagnostics
Deliverable
client delivery
Required skills
Account management, customer relationship management, issue resolution, data analysis, CRM proficiency, Microsoft Office
Preferred skills
Healthcare/occupational health experience, CRM platforms (Salesforce), Zendesk, onboarding support, escalations management
Responsibilities
Manage a portfolio of clinic network partners, resolve account concerns and escalations, review utilization data, promote eScreen products, support clinic onboarding and product launches, document account activity in CRM, generate reports
Seniority
Mid-level, hands-on IC