Consumer Relations Quality Coordinator - Columbus, OH
Core
Serve as the Voice of the Consumer for Abbott Nutrition, managing product complaints, ensuring regulatory compliance, and protecting brand reputation through risk management and cross-functional collaboration.
Role type
Consumer Relations Quality Coordinator
Builds
Standardized complaint resolution processes and real-time analytical tools for sales management
Domain
Healthcare / Nutrition / Consumer Relations
Deliverable
dashboards & analysis
Required skills
Product knowledge, complaint investigation, regulatory compliance, cross-functional collaboration, crisis management, data analysis, system proficiency, documentation, prioritization
Preferred skills
Customer service experience, contact center experience, understanding of manufacturing processes
Technologies
Five9, TrackWise, Salesforce, chat platforms, social media platforms
Responsibilities
Manage and resolve product complaints from consumers and healthcare professionals; Partner with Quality Assurance and Medical Safety teams to identify trends and mitigate risk; Utilize consumer engagement systems to analyze interactions and support reporting; Provide support during metabolic emergencies, recalls, and media events including 24/7 on-call duties; Deliver high-quality consumer experiences across multiple contact channels.
Seniority
Individual Contributor
