Manager, CPR Oversight & QA ( UAE National )
Core
Provide independent oversight and quality assurance for the Customer Engagement function, ensuring compliance with UAE Consumer Protection Regulation (CPR) and related standards. (via careerplan.io/jobs/14-007-87-E6D-manager-cpr-oversight-qa-uae-national-at-cbd)
Role type
Manager, Regulatory Oversight & Quality Assurance
Builds
Customer complaint handling processes, regulatory reporting frameworks, and customer experience governance
Domain
Banking / Financial Services / Regulatory Compliance
Deliverable
dashboards & analysis
Required skills
Regulatory compliance, Quality assurance, Risk management, Stakeholder engagement, Data analysis, Process improvement
Preferred skills
Knowledge of UAE banking regulations, Audit coordination, Training development
Technologies
N/A
Responsibilities
Oversee CPR implementation and control effectiveness across Customer Engagement processes; Conduct quality assurance reviews of complaint documentation and customer interactions; Coordinate with Compliance, Internal Audit, and Regulatory Affairs for audits and remediation; Review and validate customer insights, analytics, and reporting integrity; Identify and escalate customer conduct risks and control gaps.
Seniority
Manager, hands-on IC