Customer Support Specialist
Core
Providing professional support for technical, order, and payment inquiries while coordinating cross-functionally to resolve customer cases.
Role type
Customer Support Specialist
Builds
Customer experience and case resolution
Domain
Energy industry
Deliverable
client delivery
Required skills
Technical support, order management, payment processing, cross-functional coordination, case ownership, stakeholder collaboration
Responsibilities
Support internal and external customers with technical, order, and payment matters; take full ownership of cases and drive them to resolution; coordinate with Sales, Operations, Supply Chain, After-Sales, and Spare Parts teams; ensure structured follow-up and closure of inquiries.
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