Head of Technical Service Support and Warranties(SupremeServ/Aftersales)
Core
Lead technical support, warranty management, and failure analysis for pumps and valves to ensure customer satisfaction and product reliability.
Role type
Senior leadership technical service and warranty manager (via careerplan.io/jobs/31109-head-of-technical-service-support-and-warrantiessupremeservaftersales-at-ksb)
Builds
Technical solutions, failure analysis reports, and warranty compliance processes
Domain
Industrial equipment (pumps, valves) and after-sales services
Required skills
Root cause failure analysis, warranty claim assessment, cross-functional coordination, process development, technical documentation, stakeholder management, team leadership
Preferred skills
Reverse engineering, database management, conflict resolution, commercial excellence
Technologies
None explicitly stated
Responsibilities
Manage customer complaint handling and escalation systems; Evaluate and process warranty claims; Lead root cause failure analysis (RCFA) for product failures; Coordinate FOC and goodwill approvals; Maintain complaint and warranty databases; Develop technical reports and management dashboards; Establish and improve SOPs for technical support and warranties
Seniority
Senior, hands-on IC with leadership responsibilities