Product Support Specialist III
Core
Provide remote and hybrid technical support for post-sale issues including boiler installation, heat pumps, and water heaters for commercial and residential clients.
Role type
Senior IC product support specialist (HVAC/Heating)
Builds
Diagnostic resolutions and repair processes for heating and cooling equipment
Domain
Residential and commercial HVAC, hydronic heating, and home appliances
Required skills
HVAC and refrigeration troubleshooting, remote diagnostics, CRM management, warranty interpretation, parts inventory assessment, technical documentation drafting
Preferred skills
Field wiring and commissioning experience, Gas Fitter or HVAC Red Seal certification, automotive or refrigeration sector background (via careerplan.io/jobs/7A-008-37-37B-product-support-specialist-iii)
Technologies
MS Office Suites, CRM systems
Responsibilities
Troubleshoot errors and initiate repairs remotely, support customers in interpreting warranty information, track requests and document resolutions, draft troubleshooting guides, manage ticket lifecycle to conclusion
Seniority
Senior, hands-on IC