Job
Core
Manage daily technical operations and supervise teams for IT and Consumer Electronics service and repair divisions.
Role type
Service Manager (IT & Consumer Electronics)
Builds
Repaired IT hardware, consumer electronics, and home appliances for end customers and partners.
Domain
Information Technology and Consumer Electronics distribution and after-sales service.
Deliverable
client delivery
Required skills
Technical knowledge of IT hardware and consumer electronics, team leadership, operational management, warranty procedure compliance, ERP/service-management system proficiency, report preparation.
Preferred skills
Manufacturer certifications, Authorized Service Centre experience.
Responsibilities
Manage and supervise daily technical operations, lead and evaluate the technical team, monitor repairs and turnaround times, handle technical escalations and customer complaints, coordinate with Sales and RMA, prepare reports and improve departmental procedures.
Seniority
Manager, hands-on leadership