Quality Warranty Specialist
Core
Customer service role managing warranty claims, RMAs, and product defect resolution for custom manufactured goods.
Role type
Quality Warranty Specialist
Builds
Resolves customer complaints and processes replacement orders for custom manufactured products
Domain
Manufacturing / Customer Service
Deliverable
client delivery (via careerplan.io/jobs/95-001-72-375-quality-warranty-specialist)
Required skills
Root cause analysis, blueprint interpretation, visual inspection, RMA process management, measuring tools proficiency, credit/order processing
Preferred skills
Experience selling custom manufactured products
Responsibilities
Negotiate resolutions for product concerns, track shipment status of replacements, perform root cause analysis, visually inspect parts for defects, communicate with internal teams and customers
Seniority
Entry-level, individual contributor