Technical Support Representative - Remote
Core
Provide technical support via phone, email, and chat to merchants using the eCommerce platform, troubleshooting issues and educating customers on features.
Role type
Technical Support Representative
Builds
Customer success and platform adoption for eCommerce merchants
Domain
eCommerce / SaaS
Deliverable
client delivery
Required skills
technical troubleshooting, customer service, self-service resource utilization, critical thinking, written and verbal communication, basic web languages (HTML, CSS, Javascript)
Preferred skills
experience in phone/email/chat support, understanding of web/eCommerce/hosting technologies, data structures
Responsibilities
handle incoming technical support tickets, educate customers on platform features, communicate with developers to resolve issues, assist with billing and account issues, proactively onboard customers
Seniority
Individual Contributor