Customer Success Manager
Core
Serve as the primary point of contact for key Trading & Shipping customers, ensuring platform success, driving adoption, and managing the customer lifecycle.
Role type
Senior Customer Success Manager (Maritime/Trading)
Builds
Decision-support platform for global trade, shipping, energy, and logistics sectors (via careerplan.io/jobs/31-002-88-378-customer-success-manager)
Domain
Maritime intelligence, global trade, shipping, energy, logistics
Deliverable
production ML models
Required skills
Customer lifecycle management, SaaS experience, contract negotiations, cross-functional collaboration, product training delivery, upselling/cross-selling, global travel
Preferred skills
Maritime domain expertise, fluency in additional languages
Technologies
Salesforce, helpdesk systems, customer training platforms
Responsibilities
Manage client relationships at strategic and operational levels, lead renewal negotiations, deliver training sessions and webinars, promote customer feedback to product teams, identify growth opportunities
Seniority
Mid-Senior, hands-on IC