Business Solutions Consultant- Leave & Disability
Core
Strategic bridge between Leave and Disability claims operations, technology, product, compliance, legal, and training teams to align processes, communications, systems, and regulatory requirements.
Role type
Business Solutions Consultant (Leave & Disability)
Builds
Operational processes, communications, systems, and regulatory compliance for Leave and Disability claims
Domain
Insurance / Human Resources / Claims Administration
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Leave and Disability claim management, regulatory knowledge (FMLA, ADA, PFML, STD, LTD), operational documentation, SOP creation, system implementation support, cross-functional coordination, analytical thinking, process improvement, workflow standardization
Preferred skills
FINEOS platform experience, leading operational change-management initiatives
Technologies
FINEOS
Responsibilities
Develop and govern Standard Operating Procedures, job aids, process maps, and training materials; Create and distribute communications covering regulatory and operational changes; Partner with Product, IT, Legal, and Compliance teams on claimant-facing communications; Participate in claim-system testing and implementation activities; Assess operational impact of system changes; Evaluate processes to identify automation and improvement opportunities; Coordinate cross-functional initiatives for release readiness
Seniority
Mid-level, hands-on IC
