Absence Management Lead
Core
Managing leave of absence administration (FMLA, STD, LTD) and serving as the primary contact for clients and claimants regarding claims processes.
Role type
Absence Management Lead
Builds
Claims administration and leave management services for client organizations
Domain
Employee benefits and disability management
Deliverable
client delivery
Required skills
Leave of absence administration, claims process management, customer service, communication, problem solving, judgment, Microsoft Office proficiency
Responsibilities
Serve as primary contact for client by managing leave of absence administration, communicate with client and claimant on all aspects of claims process, provide customer service to claimant by offering absence information and answering questions regarding rights and responsibilities, inform claimants of documentation required to process claims, required time frames and claim status information
