Job
Core
Primary point of contact for a portfolio of new and existing customers, responsible for account growth, customer satisfaction, and strategic alignment of Ralliton's services with client business objectives.
Role type
Account Manager (IT Services & Managed Services)
Builds
Long-term customer relationships and strategic alignment of managed services, cloud, and security offerings
Domain
IT Services, Managed IT Services, Cloud, Cybersecurity
Deliverable
client delivery
Required skills
Account management, upselling, cross-selling, contract negotiation, CRM management, solution scoping, stakeholder management
Preferred skills
Experience with enterprise or public-sector customers, knowledge of Microsoft 365, Azure, Security, or Compliance frameworks
Technologies
Microsoft 365, Azure
Responsibilities
Act as trusted advisor on managed services, cloud, and cybersecurity solutions; Own and manage relationships with new and assigned customer accounts; Identify upsell and cross-sell opportunities; Coordinate renewals, contract extensions, and service improvements; Work closely with presales and technical teams to scope solutions and proposals; Ensure customer satisfaction, retention, and ongoing value realization; Maintain accurate account and pipeline information in CRM systems; Support executive reviews, QBRs, and customer roadmap discussions
Seniority
Mid-level, hands-on IC