Job
Core
Providing first-line IT support to end users, maintaining hardware/software, and assisting with network infrastructure and security procedures.
Role type
Junior IT Support Officer
Builds
IT operations and user support for an international shipping group
Domain
International shipping / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Microsoft Windows, Microsoft 365, computer hardware, networking concepts, troubleshooting, user account administration, GDPR compliance, cyber security procedures
Preferred skills
Previous IT support experience, eagerness to learn
Technologies
Microsoft Windows, Microsoft 365
Responsibilities
Providing first-line IT support to end users, installing and maintaining PCs/laptops/printers/servers, liaising with external IT providers, monitoring IT infrastructure, maintaining asset register, supporting user onboarding/offboarding
Seniority
Junior, hands-on IC