Graduate Trainee, IT (UAE National Only)
Core
First-level ICT support specialist ensuring reliable technology access and smooth business operations through troubleshooting, system management, and hardware support.
Role type
IT Support Specialist (Helpdesk)
Builds
IT support services for employees
Domain
Corporate IT / Construction Industry
Deliverable
client delivery
Required skills
IT support, helpdesk operations, Microsoft 365, Windows OS, networking fundamentals, hardware troubleshooting, IT service desk systems
Preferred skills
Multicultural environment adaptability, on-site support capability
Technologies
Microsoft 365, Windows OS
Responsibilities
Receive, log, and manage ICT issues and service requests; Provide first-level troubleshooting and resolution for common ICT issues; Assist users with login/password issues, Microsoft 365/email access, PC/laptop/printer/peripheral issues, and basic network or connectivity problems; Prepare ICT assets for new joiners and assist with account creation and software installation; Support offboarding by coordinating access removal and asset returns; Conduct basic hardware diagnostics and replacements; Communicate clearly with users regarding ticket status and workarounds; Adhere to ICT procedures, SOPs, and security guidelines.
Seniority
Entry-level / Graduate
