Job
Core
Assist customers via phone, answer questions, and resolve issues for JCC Payment Systems Ltd.
Role type
Call Center Agent
Builds
Customer support interactions and issue resolution
Domain
Financial services / Customer service
Deliverable
client delivery
Required skills
Active listening, verbal and written communication, problem-solving, multilingual support (Greek/English), shift flexibility
Preferred skills
Call center experience, familiarity with multiple technology platforms
Technologies
Multiple technology platforms and systems
Responsibilities
Respond to incoming contacts efficiently, perform outbound calls, identify customer needs, research and resolve complaints, escalate priority issues, route unresolved inquiries to appropriate departments
Seniority
Entry-level
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