Senior Sales & Customer Success Operations Manager
Core
Business partner embedded within Sales and Customer Success to own operational execution, identify workflow friction, and define process changes to reduce manual burden.
Role type
Senior Sales & Customer Success Operations Manager
Builds
Scalable operational workflows, checklists, and process requirements for SMB sales and CS teams
Domain
Restaurant technology / SMB sales operations
Required skills
Process rigor, operational execution, workflow optimization, requirement translation, stakeholder partnership
Preferred skills
Ability to spot friction points, define buildable requirements, reduce manual work
Technologies
Business systems, operational tools
Responsibilities
Embed within Sales and CS teams to identify workflow pain points, define process changes (workflows, checklists, comp triggers), translate business needs into buildable requirements, partner with Business Systems team
Seniority
Senior, individual contributor