Customer Success Engineer, Sydney
Core
Technical customer-facing role helping organizations achieve value from advanced telemetry and observability solutions by acting as a trusted advisor throughout the customer lifecycle.
Role type
Senior Customer Success Engineer (Observability & Data)
Builds
Optimized observability pipelines and data routing strategies for enterprise customers
Domain
IT Operations, Observability, Data Engineering, Cloud Infrastructure (via careerplan.io/jobs/300464e6-91c1-467b-b8d1-4bf0d52fffd8-customer-success-engineer-sydney-at-jobgether)
Required skills
Customer advocacy, technical expertise in observability, data pipeline management, strategic relationship management, use case identification, cross-functional collaboration
Preferred skills
Experience with Splunk, Elastic, Datadog, Snowflake, Gainsight, AWS, Azure, GCP
Responsibilities
Guide customers through onboarding to expansion, build and optimize observability pipelines, establish relationships with technical stakeholders, develop customer success plans and KPIs, identify new use cases for data reduction and enrichment, monitor customer health, mentor team members
Seniority
Senior, hands-on IC