Client Success Director
Core
Lead a team responsible for client health, satisfaction, retention, and issue resolution across a growing healthcare client portfolio, establishing scalable playbooks and serving as the senior escalation point for complex situations.
Role type
Senior IC Client Success Director (Healthcare)
Builds
Scalable client success playbooks, health-scoring approaches, reporting practices, and escalation frameworks for healthcare organizations.
Domain
Healthcare (Payer lines, Medicare Advantage, Managed Medicaid, Commercial)
Deliverable
Dashboards & analysis
Required skills
Team leadership and coaching, strategic account oversight, operational excellence, executive communication, analytical thinking, process design, stakeholder management, CRM proficiency (Salesforce)
Preferred skills
Food-as-medicine programs, nutrition benefits, social determinants of health, telehealth, wellness, scaling a Client Success function, Bachelor's degree in business/public health/nutrition/healthcare administration
Technologies
Salesforce
Responsibilities
Lead, coach, and develop a team of Client Success Managers; establish operating rhythms for monitoring account health; own client satisfaction and health throughout the full lifecycle; serve as the ultimate internal escalation point for complex client concerns; personally lead resolution of high-impact client challenges; partner with commercial leadership on renewal and expansion strategies; represent Client Success in executive discussions; coordinate with Data & Analytics teams for reporting; monitor enrollment, utilization, and clinical outcome data; improve Client Success playbooks and processes.
Seniority
Senior, hands-on IC with team management
