Client Experience Manager, Payment Integrity
Core
Shape how the business reports, understands, and acts on client results; optimize operational processes to improve client interactions, satisfaction, and issue resolution for healthcare insurers and providers.
Role type
Senior Client Experience Manager (Payment Integrity)
Builds
Operational processes, client reporting, user training programs, and support strategies for the Rialtic payment accuracy platform.
Domain
Healthcare / Payment Integrity / Enterprise SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
leading operations, payment integrity, healthcare claims data analysis, reporting accuracy, user onboarding and training, technical support triage, policy configuration, SLA management, internal monitoring
Preferred skills
understanding of payer organizations, process-oriented mindset
Technologies
Rialtic platform, healthcare claims data systems
Responsibilities
Identify actionable insights from healthcare claims data; review client-facing reporting for accuracy; communicate findings to leadership and Go-to-Market teams; support user onboarding and provide hands-on training; act as primary contact for client inquiries and technical support; manage policy review and implementation via configuration changes; facilitate conversations around invoices and SLAs; track client usage and user health; collaborate with Client Success to improve client experience processes.
Seniority
Senior, hands-on IC