Client Experience Manager, Payment Integrity
Core
Shape how the business reports, understands, and acts on client results; focus on operational processes to improve client interactions, ensure timely issue resolution, and deliver value through efficient processes and enhanced reporting.
Role type
Senior Client Experience Manager (Payment Integrity)
Builds
Operational processes, client reporting, user training programs, and support strategies for healthcare insurers and providers.
Domain
Healthcare / Payment Integrity / Enterprise Software
Deliverable
dashboards & analysis
Required skills
Payment integrity experience, healthcare payer organization understanding, operations and reporting expertise, user onboarding and training, technical support triage, policy configuration, data analysis, stakeholder communication
Preferred skills
Process-oriented mindset, ability to travel frequently
Technologies
Rialtic platform, healthcare claims data systems
Responsibilities
Identify actionable insights from healthcare claims data; review client-facing reporting for accuracy; communicate findings to leadership and Go-to-Market teams; support user onboarding and provide hands-on training; act as primary contact for client inquiries and technical support; manage and triage incoming support requests; support policy review and implementation via configuration changes; facilitate conversations around invoices and SLAs; track client usage and user health; collaborate with Client Success to improve client experience processes.
Seniority
Senior, hands-on IC