Warranty Manager
Core
Manage warranty claims, coordinate a team of admins and technicians, and handle customer enquiries for caravan and camper trailers.
Role type
mid-level team lead warranty manager
Builds
efficient warranty claim resolution and customer service processes
Domain
recreational vehicle manufacturing and service
Deliverable
client delivery
Required skills
team coordination, claim management, process improvement, CRM software proficiency, mechanical aptitude, complex problem solving
Preferred skills
automotive industry experience, ZOHO CRM experience
Responsibilities
Lead and develop the warranty claims team; coordinate product fault requests and claim management; investigate customer queries and claims; respond to customer enquiries via email and phone; update system records and keep customers informed on claim status; review complex requests for management guidance and approvals.
Seniority
Mid-level, hands-on IC with team leadership