Vehicle Tech Line Specialist
Core
Primary technical point of contact for customers, dealers, and service providers, managing service cases, warranty authorizations, and troubleshooting for commercial electric vehicles.
Role type
Senior IC vehicle service support specialist
Builds
Serviceable EV fleet and reliable customer support experience
Domain
Commercial electric vehicles (EV) and fleet services
Required skills
mechanical and electrical diagnostics, warranty administration, case management, technical documentation interpretation, cross-functional coordination, customer service, data analysis
Preferred skills
automotive/EV technical background, bilingual capabilities, knowledge of service operations processes
Technologies
Microsoft Office Suite, case management software platforms
Responsibilities
Manage end-to-end service cases from contact to resolution, provide diagnostic direction and troubleshooting to dealers and field personnel, review and authorize warranty claims and RMAs, coordinate with engineering and quality teams on complex issues, support continuous improvement of service processes and labor standards.
Seniority
Mid-level, hands-on IC