Key Account Manager
Core
Own day-to-day commercial and operational management of retail accounts, ensuring launches, trading performance, and retailer requirements are coordinated from setup through growth.
Role type
Senior Key Account Manager (Retail Operations)
Builds
Retail account onboarding, launch execution, and trading performance management for ZOE's physical products
Domain
FMCG/CPG, Grocery, Health and Wellness
Deliverable
product features
Required skills
Retail account management, UK retail landscape knowledge, Launch and execution discipline, Commercial and operational fluency, Data-led account growth mindset, Strong negotiation skills
Preferred skills
Experience in FMCG/CPG, grocery, health and wellness channels
Technologies
Retail portals, forecasting tools, stock visibility systems
Responsibilities
Own retailer onboarding and launch planning; Coordinate retailer setup requirements; Manage day-to-day retail account relationships; Track trading performance and convert results to actions; Partner with Commercial and Marketing on promotions; Lead future retailer negotiations; Support forecasting and stock visibility; Build repeatable account management processes
Seniority
Senior, hands-on IC
