Customer Success Manager (ERP Solutions)
Core
Trusted advocate for Epicor ERP customers, ensuring retention, engagement, and maximization of value from their investment.
Role type
Customer Success Manager (ERP Solutions)
Builds
Long-term partnerships and successful customer outcomes for manufacturers, distributors, and other businesses using Epicor Kinetic.
Domain
Enterprise ERP / B2B SaaS
Deliverable
client delivery
Required skills
Customer relationship management, onboarding management, renewal and retention management, CRM administration, cross-functional collaboration, business outcome facilitation
Preferred skills
Enterprise software/ERP experience, Epicor Kinetic familiarity, manufacturing/distribution/defence sector knowledge, customer advocacy development
Responsibilities
Build and maintain strong relationships across the customer base, lead customer onboarding, conduct engagement activities and health checks, manage renewals, act as escalation point, help maximize adoption, identify upsell opportunities, coordinate satisfaction initiatives, develop advocates/case studies, maintain CRM records, collaborate with Sales/Consulting/Support teams
Seniority
Individual Contributor, newly created role
