Manager, Customer Success, EMEA
Core
Lead the EMEA Customer Success team to drive gross revenue retention and expansion ARR across Commercial, Mid-Market, and Enterprise segments.
Role type
Senior IC Customer Success Manager (Team Lead)
Builds
Renewal and expansion revenue for B2B SaaS customers
Domain
B2B SaaS, EMEA region
Required skills
Team leadership and coaching, Quota-carrying retention management, Expansion strategy (upsell/cross-sell), Forecasting accuracy, Customer health monitoring, Executive stakeholder engagement, Hiring and talent development, Operational rigor, Cross-functional collaboration
Preferred skills
Experience with HubSpot, Security and compliance knowledge
Technologies
HubSpot
Responsibilities
Lead and coach a team of 4-8 CSMs, Own team gross revenue retention and expansion targets, Build and execute renewal motions, Drive expansion ARR through upsell/cross-sell, Manage weekly forecasting pipeline, Monitor customer health and adoption metrics, Engage with executive stakeholders for key accounts, Hire and develop top CS talent, Partner with CS Operations on playbooks, Surface customer feedback to Product and Marketing
