Customer Success Manager - SMB
Core
Main point of contact for SMB clients, orchestrating onboarding and driving ongoing success to reduce churn and bolster retention.
Role type
Customer Success Manager (SMB)
Builds
Customer retention and product adoption for local businesses in Auto, Home Services, and Aesthetics
Domain
SaaS / Marketing Technology
Deliverable
dashboards & analysis
Required skills
Customer portfolio management, retention strategy, multi-stakeholder relationship building, onboarding execution, consultative problem solving, product expertise
Preferred skills
Marketing technology industry knowledge, account management experience
Responsibilities
Onboard multi-location customers and conduct training, manage customer portfolios to maximize usage, develop deep relationships to offer value-based solutions, manage onboarding cohorts against key metrics, collaborate with Sales for portfolio transparency, serve as a product expert for setup requirements