Customer Success Manager, Mid-Market
Core
Guide mid-market clients through implementation and adoption of Harvey's agentic AI platform for legal and professional services, acting as a trusted advisor to maximize product value and drive revenue growth.
Role type
Mid-market Customer Success Manager (SaaS)
Builds
Enterprise-grade AI platform for legal and professional services
Domain
Legal technology / Professional services / AI
Deliverable
production ML models | product features
Required skills
Scaled account management, consultative communication, technical enablement, product evangelism, stakeholder engagement, customer journey mapping, data analysis, project management
Preferred skills
Experience in legal (big law) or management consulting, experience with complex AI/LLM tools, proficiency with CS platforms (Catalyst, Salesforce)
Technologies
Catalyst, Salesforce, LLMs
Responsibilities
Lead scaled implementation of Harvey into client workflows, own the client relationship for a high-volume book of accounts, drive enablement and product evangelism for end users, manage success metrics and customer health, grow and retain revenue through renewals and expansion, close the feedback loop with Product and GTM teams
Seniority
Mid-level, hands-on IC