Engagement Manager
Core
Lead post-sale customer experience, designing and executing tailored change-management playbooks to drive adoption and value realization for mid-market firms and corporates in the legal sector.
Role type
Senior Engagement Manager (Customer Success & Transformation)
Builds
End-to-end client adoption workflows and strategic value realization programs for legal technology clients.
Domain
Legal Tech / B2B SaaS / Enterprise Transformation
Deliverable
client delivery
Required skills
Change management program design, stakeholder mapping, strategic advisory, cross-functional orchestration, program/project management, data-driven value tracking, complex domain learning.
Preferred skills
Management consulting background, experience with high-growth B2B SaaS, legal industry exposure, early-stage startup environment adaptability.
Technologies
None explicitly listed
Responsibilities
Design client adoption playbooks including change-management approaches and stakeholder maps; Execute rollout initiatives from initial deployment to firm-wide scaled adoption; Act as strategic advisor to guide teams toward maximum product value; Drive sustained value through structured operating cadence including success plans and enablement; Orchestrate cross-functional teams to accelerate client success; Partner with GTM on commercial moments to ensure seamless handoffs and identify expansion opportunities.
Seniority
Mid-Senior, hands-on IC with management experience