Jr. IT Helpdesk Specialist (Pacific Standard Time)
Core
Provide frontline technical support to a distributed workforce, serving as the first point of contact for hardware, software, connectivity, and collaboration-tool issues.
Role type
Junior IT Helpdesk Specialist
Builds
IT support services for attorneys, paralegals, and administrative professionals
Domain
Legal services / IT Support
Deliverable
client delivery
Required skills
Tier 1 troubleshooting, hardware/software diagnostics, Windows/macOS support, Google Workspace/Microsoft 365 administration, ticketing system management, user onboarding, IT documentation, security compliance
Preferred skills
Zendesk/Jira/ServiceNow familiarity, basic scripting, cloud administration, AI tool usage
Technologies
Windows, macOS, Google Workspace, Microsoft 365, Zendesk, Jira, ServiceNow
Responsibilities
Provide Tier 1 support via phone/email/chat; diagnose and resolve hardware/software/connectivity issues; support business applications; assist with new-hire onboarding; maintain IT documentation; monitor recurring issues for process improvement; communicate status updates to users.
Seniority
Junior, entry-level IC