People Operations Generalist - Compliance & Benefits
Core
Primary point of accountability for HR compliance and benefits administration across all operating countries, serving as the first responder for Total Rewards tickets and mail queues.
Role type
People Operations Generalist (Compliance & Benefits)
Builds
Compliant HR programs and managed benefits solutions for a global restaurant SaaS workforce.
Domain
Restaurant technology / SaaS / Multi-country operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
HR compliance management, benefits administration, EEO-1 reporting, FMLA/LOA program administration, I-9 processing, background check management, SOC2 HR controls, AI tool implementation, carrier file feed management, billing reconciliation, open enrollment planning
Preferred skills
Experience with Sequoia or similar benefits partners, experience deploying AI for compliance automation
Technologies
AI tools, HRIS systems, carrier file feeds
Responsibilities
Own the end-to-end HR compliance calendar (EEO-1, FLSA audits, I-9, state/local postings); Administer LOA programs (FMLA, state PDL, parental leave, accommodations); Maintain background check program; Assist with SOC2 HR controls and internal audits; Use AI to accelerate compliance drafting and monitoring; Own end-to-end benefits administration (eligibility, enrollments, life events, carrier feeds, billing, open enrollment); Serve as first responder for Total Rewards Fresh Service tickets and mail queue management.
