Customer Success & Administration Officer
Core
Friendly voice and operations backbone for a SaaS platform helping automotive workshops manage operations.
Role type
Customer Success & Administration Officer
Builds
Customer support resolution, billing transactions, and office operations for automotive workshop clients.
Domain
SaaS / Automotive
Deliverable
dashboards & analysis
Required skills
Customer service, billing processing, documentation, MS Office, Google Workspace, ticket triage, office management
Preferred skills
Xero, Hubspot, Jira, Monday, Zendesk, SaaS products, automotive industry
Responsibilities
Handle customer calls, emails, and chat; process refunds and billing transactions; document support issues with step-by-step replication; triage and monitor support tickets; manage office supplies and facilities; assist managers with scheduling and onboarding.
Seniority
Mid-level, hands-on IC
