Strategic Customer Success Manager - Italian Speaking
Core
Manage and develop a portfolio of strategic enterprise accounts across Europe, focusing on the Italian-speaking market, acting as a trusted advisor to maximize value of AI-powered video solutions.
Role type
Strategic Customer Success Manager
Builds
AI-powered video solutions for enterprise customers
Domain
B2B SaaS / AI Video Technology
Deliverable
production ML models
Required skills
Customer Success Management, Enterprise Account Management, Customer Onboarding, Retention Strategy, Account Growth, Stakeholder Management, Business Reviews, ROI Analysis, Upselling/Cross-selling, Product Demonstrations
Preferred skills
SaaS experience, AI/Video platform familiarity, Video editing
Technologies
AI-powered video creation platforms
Responsibilities
Manage portfolio of strategic enterprise accounts, Build trusted advisor relationships, Lead customer onboarding and implementation, Partner with Sales for account growth, Develop relationships with stakeholders at all levels, Drive product adoption and engagement, Manage account performance against KPIs, Conduct regular business reviews, Identify and mitigate customer risks, Demonstrate platform value and ROI, Identify expansion opportunities, Support customers with product demonstrations and basic video editing
Seniority
Mid-Senior, hands-on IC
