Customer Support Specialist
Core
Support and empower users of the Mable healthtech platform, including people with disability and older Australians, via high-volume inbound calls and other channels.
Role type
Customer Support Specialist (Healthtech)
Builds
Seamless user experiences and trust for the Mable community
Domain
Healthtech / Disability support / Aged care
Deliverable
client delivery
Required skills
High-volume inbound call handling, empathetic customer interaction, problem-solving, Salesforce CRM usage, NDIS policy familiarity, fast-paced environment adaptability
Preferred skills
Experience in health tech, NDIS, or aged care, familiarity with vulnerable populations
Responsibilities
Assist the Mable community in a high volume inbound call centre environment, Recognise opportunities to increase customer satisfaction and work towards a resolution or escalate where required, Provide information, advice, guidance, and support to our community, Proactively educate our users on getting the most out of Mable based on their individual needs, Advocate for customers to ensure their needs are met and inquiries resolved, Provide broader business teams with insights and feedback to support process and platform improvements
Seniority
Mid-level (2-3 years experience)