Project Coordinator
Core
Review AI call interactions, make outbound calls to seniors and families, schedule care assessments, and document outcomes to improve AI technology and care quality.
Role type
Care Operations Specialist (Customer Support & Operations)
Builds
AI-powered senior care platform and operational workflows
Domain
Healthcare / Senior Care / AI
Deliverable
client delivery
Required skills
phone communication with seniors, patience, organization, CRM documentation, issue flagging, scheduling
Preferred skills
home care, caregiving, medical/dental admin, senior living, call center, customer service, healthcare scheduling
Responsibilities
Review and evaluate recorded AI call interactions; Make outbound calls to seniors and families; Schedule care assessments; Document call outcomes and feedback in CRM; Flag product issues to the team; Follow structured shift schedules