Managed Services Consultant L1
Core
Provide 1st-level onsite and remote IT support to Managed Services clients in Brisbane, resolving technical issues and maintaining client IT environments.
Role type
L1 Managed Services Consultant
Builds
IT support services for enterprise clients
Domain
IT Infrastructure / Managed Services
Deliverable
client delivery
Required skills
Desktop and End User Support, Windows OS administration, Microsoft Office 365 support, Windows server support, peripheral device management, user account maintenance, ITIL processes knowledge, problem management, vendor liaison
Preferred skills
Industry based certifications, strong analytical and problem-solving skills
Technologies
Windows OS, Microsoft Office suite, Windows server
Responsibilities
Provide L1 support for service delivery teams and resolve technical issues, Provide onsite support at client locations, Proactively manage client IT environments, Conduct problem management to address root causes, Maintain and administer systems including desktops and servers, Liaise with 3rd party vendors
Seniority
Junior, hands-on IC