Technical Support Engineer
Core
Front-line technical support engineer triaging customer tickets, debugging networking and device issues, and contributing to support automation.
Role type
Technical Support Engineer
Builds
Support automation system
Domain
Video security, computer vision, AI
Deliverable
client delivery
Required skills
Networking troubleshooting (IP, DHCP, routing, DNS, ARP, NAT, firewalls), Linux command line and diagnostics, packet flow analysis (L1–L3), structured communication, problem-solving
Preferred skills
Bash/Python scripting, API documentation reading, customer-facing technical experience, security systems/camera/NVR exposure, cybersecurity concepts
Technologies
Intercom, Linux, Apple tech
Responsibilities
Troubleshoot customer issues across networking, devices, and backend services; Support customer setup, onboarding, and configuration; Diagnose and resolve networking and system connectivity issues; Manage multiple customer issues simultaneously; Collaborate with internal teams to improve support processes; Contribute to support automation AI system
Seniority
Individual Contributor
