Technical Support Engineering Manager
Core
Lead and scale the global Technical Support Engineering team to resolve complex customer challenges for Verkada's AI-powered physical security platform.
Role type
Manager, Technical Support Engineering
Builds
A high-touch customer service team of networking, systems, and security experts
Domain
Physical AI / Video Security / Access Control
Deliverable
client delivery
Required skills
People leadership, team building, technical problem-solving, cross-functional partnership, customer advocacy, process improvement
Preferred skills
Experience in technical support or customer-facing engineering functions
Technologies
Networking, systems, security
Responsibilities
Provide training and coaching to Technical Support Engineers; Hire, mentor, and grow the support team; Define and track team performance metrics; Serve as the authoritative voice for support with customers; Partner with Engineering and Product to translate support signals into product improvements
Seniority
Manager, people leadership
