Technical Support Engineer - University Graduate 2026
Core
Troubleshooting complex customer environments for cloud-managed building security products including network, hardware, software, and electrical issues.
Role type
Technical Support Engineer (University Graduate)
Builds
Verkada cloud-managed building security products (video security, access control, air quality sensors, alarms, intercoms, visitor management)
Domain
Physical AI / Building Security / IoT
Deliverable
client delivery
Required skills
Full-stack troubleshooting, system installation and configuration, technical writing, problem-solving, Linux, Python
Preferred skills
CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+ certifications
Technologies
Verkada platform, Linux, Python, networking hardware, electrical systems
Responsibilities
Troubleshoot complex customer environments, educate customers on system installation and configuration, collaborate with Engineering to identify and resolve bugs, create knowledge base articles, build tools and processes that will scale
Seniority
Entry-level (University Graduate 2026)