Client Relationship Manager
Core
Manage and grow national B2B customer relationships, driving commercial outcomes through retention, performance optimization, and cross-selling services.
Role type
Senior Account Management / Client Relationship Manager
Builds
National service delivery for commercial, industrial, government, healthcare, education, mining, and marine sectors
Domain
Technical services (HVAC-R, Fire, Electrical, Hydraulic)
Deliverable
client delivery
Required skills
B2B account management, senior stakeholder engagement, commercial acumen, account growth strategy, performance data analysis, cross-functional collaboration, contract negotiation
Preferred skills
Experience in technical services, facilities, maintenance, or similar environments
Responsibilities
Own and grow relationships across a portfolio of national customers; Lead senior customer conversations, contract reviews, and escalations; Maintain visibility of account performance, risk, and outcomes; Develop account strategies focused on retention and growth; Identify opportunities for additional services and locations; Manage contract extensions and progress larger opportunities with Sales
Seniority
Senior, hands-on IC