Account Manager
Core
Manage and grow a portfolio of restaurant customers by strengthening relationships, driving retention, and expanding services through upselling and cross-selling.
Role type
Senior Account Manager (Sales & Account Growth)
Builds
Commercial repair and maintenance services for restaurant facilities (HVAC, refrigeration, plumbing, electrical, kitchen equipment)
Domain
Commercial Facilities Management / Restaurant Services
Required skills
Account management, sales (upselling/cross-selling), relationship building, strategic account planning, CRM proficiency, multi-location account management
Preferred skills
Experience in restaurant services, facilities management, or commercial maintenance, selling into hospitality industry
Responsibilities
Own and grow a portfolio of existing restaurant customers, identify and close opportunities for account expansion, monitor account health to reduce churn, develop strategic growth plans for multi-location groups, collaborate with operations teams to ensure service excellence, track revenue expansion and retention metrics
Seniority
Mid-Senior, hands-on IC